Comments on: Getting Out of a Mexican Timeshare http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/ Our Vacation in Cabo San Lucas Sun, 07 Nov 2010 01:43:41 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Sara http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-20039 Sara Sun, 07 Nov 2010 01:43:41 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-20039 I send email to PB to return the timeshare that we have since 2007, and this year 2010 I have to paid 814.00 MF, we want to get out of this because we can not affort to paid, they said they will cancel the contract but is a 500.00 cancelation feed, is this sound ok, or is another scam? does anybody done this before? please help! thanks sara I send email to PB to return the timeshare that we have since 2007, and this year 2010 I have to paid 814.00 MF, we want to get out of this because we can not affort to paid, they said they will cancel the contract but is a 500.00 cancelation feed, is this sound ok, or is another scam? does anybody done this before?
please help! thanks
sara

]]> By: Pia http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-19108 Pia Thu, 27 May 2010 23:06:45 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-19108 As an update: I received the downpayment credit back to my credit card on 27 May. The credit card company credited back the international transaction fee as well. I also received information from the PROFECO representative as follows: According to the following article, there is a term of 5 working days to cancel the contract without penalization. Article 56 of the Federal Consumer Protection Law states: "The contract will be perfected within five working days from the delivery of, or the signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase." Besides, this right can not be waived according to the Art. 1 from the Federal Consumer Protection Law. You must send your cancellation request by mail to all the Mexican addresses in the contract, since It is every important that you keep the evidence in written of the cancellation notice within the allowed term, it means, return receipt requested. You may follow up with e-mails and/or faxes however they may not be considered as a method of average reliability and the normal time frame to get a response and / or refund from the company is around 20 days. We cannot intercede until this term pass; in the meantime, you may contact your credit card company and dispute the charges if you paid by credit card. We inform you that Profeco does not cancel contract but we offer help in case that the company does not fulfill your contract or does not honor your cancellation request. For additional information or help, do not hesitate to contact us again, or if you do not received your cancellation / money back within the term above mentioned you may file a formal complaint with us. Please keep us informed. Thank you Sincerely, Department of Conciliation Services for Foreign Residents PROFECO As an update:

I received the downpayment credit back to my credit card on 27 May. The credit card company credited back the international transaction fee as well.

I also received information from the PROFECO representative as follows:
According to the following article, there is a term of 5 working days to cancel the contract without penalization.

Article 56 of the Federal Consumer Protection Law states: “The contract will be perfected within five working days from the delivery of, or the signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.”

Besides, this right can not be waived according to the Art. 1 from the Federal Consumer Protection Law.

You must send your cancellation request by mail to all the Mexican addresses in the contract, since It is every important that you keep the evidence in written of the cancellation notice within the allowed term, it means, return receipt requested.

You may follow up with e-mails and/or faxes however they may not be considered as a method of average reliability and the normal time frame to get a response and / or refund from the company is around 20 days.

We cannot intercede until this term pass; in the meantime, you may contact your credit card company and dispute the charges if you paid by credit card.

We inform you that Profeco does not cancel contract but we offer help in case that the company does not fulfill your contract or does not honor your cancellation request.

For additional information or help, do not hesitate to contact us again, or if you do not received your cancellation / money back within the term above mentioned you may file a formal complaint with us. Please keep us informed.

Thank you
Sincerely,

Department of Conciliation
Services for Foreign Residents PROFECO

]]> By: Pia http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-19090 Pia Wed, 19 May 2010 17:27:19 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-19090 I just wanted to let you know that the information that you posted here to get out of the timeshare was VERY valuable to me in recovering my money from PB Sunset. I received confirmation that the monies will be refunded in 15 days from the Director of Member Services. We'll see if it happens. I am also requesting for confirmation of contract cancellation. It is very important to send your emails with a delivery and read receipt notice since the sales people will not respond to your inquiries. Also very important to copy (cc:) PROFECO on all email correspondence. Good luck to all who have encountered this problem. One of life's very valuable lessons. I'll still go back to Cabo to vacation, but now i just need to walk by the hagglers and just say "NO!!" Thanks Josh and Elise! I just wanted to let you know that the information that you posted here to get out of the timeshare was VERY valuable to me in recovering my money from PB Sunset.

I received confirmation that the monies will be refunded in 15 days from the Director of Member Services. We’ll see if it happens. I am also requesting for confirmation of contract cancellation.

It is very important to send your emails with a delivery and read receipt notice since the sales people will not respond to your inquiries. Also very important to copy (cc:) PROFECO on all email correspondence.

Good luck to all who have encountered this problem. One of life’s very valuable lessons.

I’ll still go back to Cabo to vacation, but now i just need to walk by the hagglers and just say “NO!!”

Thanks Josh and Elise!

]]> By: tommyc http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-19080 tommyc Thu, 13 May 2010 23:49:28 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-19080 I will tell you some of our experience. Anyone who purchases or desires to purchase a timeshare in Mexico needs to know about PERFECO. These folks are feared by Mexican timeshare sellers, as PERFECO is run by the government. If you need to get out of a Mexican timeshare within the 5 business days of signing, they are the ones to contact. We bought at the Mayan Palace located between Cancun and Playa. What a mistake. All lies. High pressure. Totally misleading on what we were buying. We actually went to PERFECO's office located in downtown Cancun and had them stamp a seal or our request letter to cancel the contract addressed to the Mayan Palace where we bought 3 days before. The folks at PERFECO also called the Mayan Palace and told them we at the PERFECO office and were heading that way to cancel. We also emailed the resort that we were coming with a letter sealed by PERFECO and expected no trouble in canceling. We got a ride to the Mayan Palace and presented the letter. They immediately had me sign a letter saying the contract was canceled and the matter was closed. Our down payment was refunded within 12 days. No questions asked. Without that stamp from PERFECO, we were informed later by the people where we were staying (The Royal Cancun), that we would not have a had a chance in getting anything done. We ended up buying at The Royal Cancun. Fabulous place. All inclusive, no hard sale. Best service you will find. Gourmet restaurants on sight plus wonderful buffet. Right on the Caribbean. All room are ocean view. Open bars everywhere. No one allowed under 16. If you are interested in purchasing a Mexican timeshare. I would recommend The Royal Cancun or The Royal Playa Del Carmen. The sales staff are honest forthright and extremely helpful. And..you will absolutely get what you pay for. VIVA PERFECO I will tell you some of our experience. Anyone who purchases or desires to purchase a timeshare in Mexico needs to know about PERFECO. These folks are feared by Mexican timeshare sellers, as PERFECO is run by the government. If you need to get out of a Mexican timeshare within the 5 business days of signing, they are the ones to contact. We bought at the Mayan Palace located between Cancun and Playa. What a mistake. All lies. High pressure. Totally misleading on what we were buying. We actually went to PERFECO’s office located in downtown Cancun and had them stamp a seal or our request letter to cancel the contract addressed to the Mayan Palace where we bought 3 days before. The folks at PERFECO also called the Mayan Palace and told them we at the PERFECO office and were heading that way to cancel. We also emailed the resort that we were coming with a letter sealed by PERFECO and expected no trouble in canceling. We got a ride to the Mayan Palace and presented the letter. They immediately had me sign a letter saying the contract was canceled and the matter was closed. Our down payment was refunded within 12 days. No questions asked. Without that stamp from PERFECO, we were informed later by the people where we were staying (The Royal Cancun), that we would not have a had a chance in getting anything done. We ended up buying at The Royal Cancun. Fabulous place. All inclusive, no hard sale. Best service you will find. Gourmet restaurants on sight plus wonderful buffet. Right on the Caribbean. All room are ocean view. Open bars everywhere. No one allowed under 16. If you are interested in purchasing a Mexican timeshare. I would recommend The Royal Cancun or The Royal Playa Del Carmen. The sales staff are honest forthright and extremely helpful. And..you will absolutely get what you pay for.

VIVA PERFECO

]]> By: GRAND http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18964 GRAND Fri, 02 Apr 2010 19:19:25 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18964 Thank you for all the valuable information. I just got my refund today from Real Resorts Thank you for all the valuable information. I just got my refund today from Real Resorts

]]> By: tony http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18909 tony Wed, 10 Feb 2010 21:33:18 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18909 i bought a timeshare in Las vegas in States last oct...i am now figured out that i don't have time, or the energy to go for trip every year and wants to get out... any body here have good suggestion? i see that this one is in Mexico, what are the laws in the states about this... i am from Canada btw i bought a timeshare in Las vegas in States last oct…i am now figured out that i don’t have time, or the energy to go for trip every year and wants to get out… any body here have good suggestion? i see that this one is in Mexico, what are the laws in the states about this… i am from Canada btw

]]> By: japosto http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18871 japosto Wed, 27 Jan 2010 20:39:56 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18871 I bought a timeshare at Sunset 2 years ago. Of course what the salesperson said and promised was a lie. Two days later I personally talked with a manager and told them I wanted to cancel, gave them my book etc. Manager said ok. Found out later when I was back home in the states and I called the credit card company to find out if I received my refund they told me that it wasn't canceled. I have been around the block many many times on this situation that it kills me to think about it. I'm stuck with a timeshare I don't want and can't even get a week when I wanted to make reservation. Please stay away from the timeshare gimmick. I bought a timeshare at Sunset 2 years ago. Of course what the salesperson said and promised was a lie. Two days later I personally talked with a manager and told them I wanted to cancel, gave them my book etc. Manager said ok. Found out later when I was back home in the states and I called the credit card company to find out if I received my refund they told me that it wasn’t canceled. I have been around the block many many times on this situation that it kills me to think about it. I’m stuck with a timeshare I don’t want and can’t even get a week when I wanted to make reservation. Please stay away from the timeshare gimmick.

]]> By: BruceO http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18867 BruceO Fri, 22 Jan 2010 00:24:18 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18867 Josh and Elsie - wonderful information to help people who have purchased a timeshare and then realized they made a mistake. For those who look at this site and think any timeshare might be a mistake, I wouldn't agree. What I would suggest is that you never make such a significant purchase on an impulse. For those not familiar, almost every hotel and many of the restaurants in Cabo are connected with timeshares, and you will be offered free food and activities for taking a tour. They pressure you to attend, but think about it - if you have problems saying no to this, how are you going to hold up to the high pressure sales pitch? Take your time, do your research. If you get home and decide that you really wish you would have bought a time share, there is a large resale market, or bets that you could work with their sales group. Enjoy your vacation! Josh and Elsie – wonderful information to help people who have purchased a timeshare and then realized they made a mistake.
For those who look at this site and think any timeshare might be a mistake, I wouldn’t agree. What I would suggest is that you never make such a significant purchase on an impulse.
For those not familiar, almost every hotel and many of the restaurants in Cabo are connected with timeshares, and you will be offered free food and activities for taking a tour. They pressure you to attend, but think about it – if you have problems saying no to this, how are you going to hold up to the high pressure sales pitch?
Take your time, do your research. If you get home and decide that you really wish you would have bought a time share, there is a large resale market, or bets that you could work with their sales group.
Enjoy your vacation!

]]> By: FredJ http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18855 FredJ Tue, 12 Jan 2010 03:56:47 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18855 Thank you very much for this information. It was helpful to me and I do know that it is helpful to others. I very much appreciated the email correspondence that was posted. It is great to have information out there to inform others of their rights, how to proceed, and to read about the experiences others have had. I am hoping that my cancellation will be processed as they stated with a full refund. Fred Thank you very much for this information. It was helpful to me and I do know that it is helpful to others. I very much appreciated the email correspondence that was posted. It is great to have information out there to inform others of their rights, how to proceed, and to read about the experiences others have had. I am hoping that my cancellation will be processed as they stated with a full refund.

Fred

]]> By: Climbhigher2 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/comment-page-2/#comment-18592 Climbhigher2 Tue, 08 Sep 2009 03:44:26 +0000 http://cabo.janicek.com/2005/09/12/getting-out-of-a-mexican-timeshare/#comment-18592 Hello- please help me. I can't even relax or sleep because if this timeshare problem. I sent my notice to Mr. Ramirez & he told me I was at the six day mark. Their offices were closed during a weather event so I believe I have an extra day. I have already contacted my credit card company & waiting to hear back from them due to the holiday. I also sent PERFICO an email as well, but they are telling me I have wait 20 days before they do anything. I see that someone recommends going over Mr. Ramirez' head, but how? The Mescam link does not seem to work either. We were lied to. We don't have everything in our packet such as rci info & I'm almost certain we didn't get a copy of all the paperwork. I feel sooo stupid. Any pointers? Hello- please help me. I can’t even relax or sleep because if this timeshare problem. I sent my notice to Mr. Ramirez & he told me I was at the six day mark. Their offices were closed during a weather event so I believe I have an extra day. I have already contacted my credit card company & waiting to hear back from them due to the holiday. I also sent PERFICO an email as well, but they are telling me I have wait 20 days before they do anything. I see that someone recommends going over Mr. Ramirez’ head, but how? The Mescam link does not seem to work either. We were lied to. We don’t have everything in our packet such as rci info & I’m almost certain we didn’t get a copy of all the paperwork. I feel sooo stupid. Any pointers?

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